Thank you for shopping at www.hotboxph.com.
If you receive defective items, we’re here to help you.
You have 5 calendar days to return defective items from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of the days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at 02-79871919, 0917-5971199, 0998-2546000